Policies
Grievance redressal
If something has gone wrong and we have not put it right, write to our Grievance Officer.
Last updated
Start with us
Most things are fastest on WhatsApp: message us with your order reference and what went wrong, and we reply every day.
Grievance Officer
As the Consumer Protection (E-Commerce) Rules, 2020 require, we have a Grievance Officer. To reach them, message us on WhatsApp and start your message with the word Grievance.
What to include
Your name, the WhatsApp number you ordered with, your order reference if you have one, and what happened. Photos help if something arrived damaged.
How quickly we respond
We acknowledge every complaint within 48 hours of receiving it and resolve it within one month.
If you are still not satisfied
You can contact the National Consumer Helpline on 1915, or at consumerhelpline.gov.in.