Privacy policy
What we collect, why, and how to have it deleted. In plain words.
Last updated
Who we are
Mayukh decides how the information below is used. To ask about it, message us on WhatsApp.
On this website
- Your bag is kept in your own browser, on your device. We do not see it until you check out.
- At checkout you give us your name, WhatsApp number, delivery address and, if you like, your email and a gift note of up to 300 characters. We keep these with your order.
- Payments are made with Razorpay. We never see or store your card, UPI or bank details; Razorpay tells us only whether the payment went through, with its reference.
- This site sets no cookies and has no analytics or advertising trackers. Our hosting provider keeps standard server logs, such as IP addresses and pages requested, to keep the site secure.
On WhatsApp
- Your WhatsApp number, your profile name and the messages you send us.
- What you choose to tell us when we ask, such as your name, city, age and the skin concern that bothers you most. Every one of these is optional.
- Photos of your face, only after you say yes to our question asking whether we may look at them. We keep them with your skin report.
- If you talk to one of our experts, the messages in that chat. Our experts never see your WhatsApp number.
Our assistant on WhatsApp is automated. It uses an AI service, OpenAI, to read your messages and photos and write replies and your skin report. We do not train any AI on what you share. Location details are removed from your photo.
Why we use it
- To take your order, deliver it, and tell you about it on WhatsApp.
- To answer you, write your skin report, and put you in touch with an expert when you ask.
- To follow up on what you asked us about, on WhatsApp. Say stop at any time and we stop.
- To keep the records the law asks a shop to keep, such as invoices.
Who we share it with
We never sell your data. We share only what each of these needs to do its job for us:
- Razorpay, for payments.
- WhatsApp (Meta), which carries our messages.
- OpenAI, which our assistant uses to write replies and reports.
- Appwrite, which hosts this site and stores our data, in Singapore.
- Our courier, who gets your name, number and address when your order ships.
We will also share information if the law requires it.
How long we keep it
- Your photos and skin report: 90 days after your report, then we delete them. Say delete my photos to have them deleted sooner.
- Your chat: until you ask us to forget you, or 12 months after your last message, whichever comes first.
- Orders and payment records: for 8 years, as tax and accounting law requires.
Your choices
Under the Digital Personal Data Protection Act, 2023, you can ask to see what we hold about you, have it corrected, or have it erased, and you can withdraw your consent.
- Say delete my photos on WhatsApp, and we delete your photos and your skin report.
- Say forget me, and we also clear your chat and stop messaging you.
- For anything else, message us on WhatsApp. If we do not resolve it, write to our Grievance Officer: see grievance redressal.
Children
Mayukh is for adults. The skin report is only for people aged 18 and over, and we do not knowingly collect information about children.
Keeping it safe
This site and our data travel over encrypted connections. Only signed-in members of our team can see stored data, and each sees only what their work needs.
Changes
If we change this policy, we will update it here and change the date at the top.